Care after checkout

Let’s put it right.

Start with a conversation

If there is an issue with your order, call +91 9179343180 with your order number and a description of the problem. Contact us before returning a parcel so we can explain the next steps.

Wrong, damaged or defective items

Report the concern promptly. Keep the item, original packaging, labels and proof of purchase. Photographs of the product and parcel can help us assess the issue and explain the available resolution.

Unopened items and hygiene

Before opening seals or trying a product, check that it is the correct item, shade and pack size. Keep it unused and in its original packaging while a request is reviewed. Eligibility for preference or shade changes depends on the item, condition and stated order terms, including any hygiene restrictions.

Return arrangements

Do not send a parcel to our company address without instructions. We will confirm the appropriate destination, method and any applicable collection or postage arrangements after reviewing the request.

Refunds and exchanges

Where a refund or exchange is approved, we will confirm the amount or replacement, the method and the expected processing details. Bank or payment-provider processing may affect when funds appear.

Cancellations

Contact us as soon as possible to request cancellation. Availability of cancellation depends on whether an order has already been processed or dispatched.

This policy does not limit any rights or remedies available under applicable law.